Case: The Spanish Sales & Distribution Team
Following a series of leadership and organizational changes, the sales and distribution team lacked confidence in itself and trust in management. The new leader, inheriting these beliefs, high staff turnover and low morale, recognized that change was required. With demand for growth and tough targets to achieve in a recession, he was not prepared to live with the status quo.
Using Pyramid ODI’s team intervention approaches, assignments were made to identify root-cause before determining action. They learned to practice the principle of focusing on what they can control and influence, and not waste time on matters outside their control. Our facilitator guided them to define action plans and take responsibility for the resulting change. Any additional funding required was supported by detailed cost-benefit analysis and approval was given in each case.
Within days, there was a perceivable improvement in morale. Within weeks, project actions and improved
communication were under way. Within months, the success of the first three projects led to the formation of new teams to focus on the next set of issues. One year later, the teams are ahead of budget, morale is high and the problem of staff turnover resolved.
Do you have a team performance challenge?
[Contact us]
[Click here for more case studies in "Performance Interventions"]
Using Pyramid ODI’s team intervention approaches, assignments were made to identify root-cause before determining action. They learned to practice the principle of focusing on what they can control and influence, and not waste time on matters outside their control. Our facilitator guided them to define action plans and take responsibility for the resulting change. Any additional funding required was supported by detailed cost-benefit analysis and approval was given in each case.
Within days, there was a perceivable improvement in morale. Within weeks, project actions and improved
communication were under way. Within months, the success of the first three projects led to the formation of new teams to focus on the next set of issues. One year later, the teams are ahead of budget, morale is high and the problem of staff turnover resolved.
Do you have a team performance challenge?
[Contact us]
[Click here for more case studies in "Performance Interventions"]