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Case: Global chemicals producer needs growth in a down
market

Chemical companies are extremely product focused and risk averse.  That is usually a good thing.  However, the downside is often a lack of speed and customer knowledge needed to create new opportunities.  This chemical   manufacturer needed to refocus to ensure they were doing what customers wanted - and they needed new growth. 

The opportunity came while facing an expected shortfall in a down market.  Rather than make excuses, cut costs, and take a "hang on" approach - leadership wanted a way to create new opportunities - fast.   
 
Pyramid ODI's experience in innovative work approaches helped leadership to devise three virtual businesses crossing the traditional regional-product business.  These virtual teams focused on the major customer groups.  The teams were provided with a process to analyze customers in new and different ways and discover new strategic growth opportunities - ones that could be rapidly achieved.  Employees working together with customers created new products, new services, and new profit - more than 10 million dollars of completely new business in the first 12 months.  The approach was so successful they grew one target market by 20% in the same 12 months.   The long term outcome was a shift into new markets and away from low-growth segments.

Are you interested in new ways of connecting people to your customers?

Do you want to help your organization to find new, profit growing business?


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